Exchanges and Returns

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Miansai Exchange & Return Policy

General Guidelines

  1. 30-Day Policy: MIANSAI honors exchanges and returns for the majority of orders within 30 days of the purchase date.

  2. Exclusions: We cannot accommodate returns or exchanges for monogrammed, custom-made, or items marked as final sale. Additionally, items damaged from normal wear and tear are exempted.

  3. Warranty: Post the initial 30 days, all items come with a minimum 1-Year Warranty.
  4. Holiday Returns: Purchases made between November 15 and December 15 may be returned up until January 15. Standard return procedures apply for orders outside this timeframe.

For U.S. Customers

  • Start your exchange or return process at returns.miansai.com.
  • We'll provide a return label for your convenience.

For International Customers

  • Begin your return procedure at the Global-E Return Center.

  • A return label will be provided.

  • Kindly note that all shipping costs, duties, and taxes for returned items are borne by the customer.

  • Unfortunately, we do not offer exchanges for international orders currently.

In-Store Returns

  • Online orders can be exchanged or returned at any Miansai location without any additional fees.

Refunds

  1. Refund Window: Items may be returned for a refund within 30 days. Handling fees are subtracted from items earmarked for refunds.

  2. Processing Time: After we receive the returned items, refunds are processed within 10 business days.

  3. Refund Method: Refunds will be reverted to the original payment method.

  4. Handling Fees (U.S.): A base handling fee of $7.50 applies to returned items. Returns of 4 or more items incur a handling fee of up to 25%, capped at $100.

Non-Returnable Items

  • Items that are monogrammed, custom-made, or marked as final sale cannot be returned but are covered under our Warranty.

  • Damage due to normal wear and tear, such as scratches or stretched chains cannot be returned or exchanged.

Damage & Defects

  • Damaged items due to shipping or manufacturing defects can be exchanged or refunded within 30 days. Examples include faded plating not attributed to wear or malfunctioning clasps.

  • After 30 days, these items fall under our Warranty.

  • Items damaged due to normal wear and tear, such as scratches, or stretched and snapped chains cannot be returned or exchanged.

Gifts

  • To minimize waste, Miansai does not include gift receipts or packing slips.

  • U.S. gift recipients can exchange their items at returns.miansai.com/gifts using the order number, shipping zip code, recipient name (from the shipping label), and their email. International gift exchanges are currently unsupported.

Exchanges (U.S.)

  • U.S. customers can exchange items within 30 days at returns.miansai.com. Shipping for these exchanges is on us.

  • Original items must be returned within 28 days of the exchange request, or charges for the additional items will apply.

Thank you for shopping with Miansai. We value your trust and aim to offer seamless customer service. Should you have any concerns, please contact Miansai Support.

Updated 12/9/24